Delivery

Shipments and returns

Your pack shipment

  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  • While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care 9717473980, mentioning your order reference number. 
  • You may track the shipping status of your order on our website, by clicking on Track your Order section.
  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Shipping Time / Delivery Time

  • We make our best efforts to ship your order within the same day of the order.
  • 99% of our orders are shipped within 24 Hours.
  • We ship on weekdays (Monday to Saturday), excluding public holidays. Orders placed on SUNDAY will be shipped only on MONDAY
  • Orders placed before 4.00 PM will be shipped on the same day except on Sundays and Public Holidays.
  • Shipments through FedEx / Aramex, if created before 04:00 PM will be picked up by them on the same day. Otherwise, the shipment will be picked up only on the next day.
  • Please plan your order allowing sufficient time for the delivery instead of last-minute orders.

Refund/Replacement

  • We guarantee to provide accurate descriptions and high-quality products as mentioned on the website. In order to protect customers from shipping damage, item mismatch or parts missing, etc., we are providing 2 days time (From the date of order delivery) to report the complaint by going to my account section and then to your order, then you will find an option for Request Refund.
  • Our technical team will verify the submitted details visually and will issue an RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.
  • In case, we do not have the product in stock to provide a replacement, we will issue a 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without a valid reason.
  • VEYA TECHNOLOGIES reserves the right to take the final decision on all refund requests.